Privacy Policy
Last updated: April 8, 2026
1. Who We Are
Art Panel USA ("we," "us," or "our") operates the B2B purchasing portal located at orders.artpanelusa.com (the "Portal"). This Privacy Policy explains how we collect, use, and protect your information when you use the Portal.
For questions about this policy, contact us at info@artpanelusa.com.
2. Information We Collect
We collect information that you provide directly and information generated through your use of the Portal:
- Account information: name, email address, company name, and contact details provided during account setup.
- Order data: purchase orders, product selections, quantities, pricing, invoice approvals, and rejection notes.
- Communications: messages exchanged between you and our team through the Portal's order messaging system.
- Usage data: pages visited, features used, browser type, and access times. Collected only if you accept non-essential cookies.
3. How We Use Your Information
- Processing and fulfilling your purchase orders.
- Sending transactional emails: order confirmations, invoice notifications, status updates, and daily order summaries.
- Generating PDF documents for your orders and invoices.
- Managing your account, including personalized pricing and multi-account access.
- Improving the Portal's functionality and user experience.
4. Cookies
The Portal uses cookies to function properly and, with your consent, to analyze usage patterns.
| Type | Purpose | Required |
|---|---|---|
| Essential | Authentication, session management, security | Yes |
| Preference | Remember your cookie consent choice | Yes |
| Analytics | Understand how the Portal is used to improve it | No |
You can manage your cookie preferences at any time using the cookie banner that appears on your first visit. Non-essential cookies are only activated after you give explicit consent.
5. Third-Party Services
We use the following third-party services to operate the Portal:
- Supabase: database hosting, authentication, and file storage (hosted in the US).
- Vercel: website hosting and deployment.
- Resend: transactional email delivery.
- Cloudinary: product image hosting and optimization.
These services process data on our behalf and are bound by their own privacy policies. We do not sell your information to third parties.
6. Data Retention
We retain your account and order data for as long as your business relationship with Art Panel USA is active and as required for legal, accounting, or reporting purposes. You may request deletion of your account data by contacting us at info@artpanelusa.com.
7. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- Encrypted connections (HTTPS/TLS) for all Portal traffic.
- Row-level security policies on our database to ensure clients only access their own data.
- Signed URLs with 1-hour expiration for all private documents (PDFs and invoices).
- Role-based access control separating client and administrator permissions.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data.
- Object to or restrict processing of your data.
- Withdraw consent for non-essential cookies at any time.
To exercise these rights, email us at info@artpanelusa.com. We will respond within 30 days.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. If changes are significant, we will notify you via email.